Job Description

Job Description

Job Description

Robert Half is seeking an IT Support Specialist for our partner in the Madison area. This role will provide day-to-day technical support to end users, troubleshoot hardware and software issues, and help maintain a reliable technology environment.

Responsibilities

• Serve as the primary point of contact for IT support requests and track issues through resolution.
• Provide technical support for computers, phones, software, and Microsoft 365 applications.
• Troubleshoot user issues and escalate more complex problems to senior IT staff when needed.
• Maintain accurate hardware and software asset records.
• Assist users with training on software, devices, and technology processes.
• Identify recurring technical issues and recommend longer-term solutions.
• Document troubleshooting steps, resolutions, and procedures for the IT knowledge base.
• Support Windows-based domain infrastructure and virtualization environments.
• Follow established IT, security, and organizational policies and procedures.

• Experience providing IT support in a help desk, desktop support, or similar role. Entry-level candidates with strong technical fundamentals are welcome.
• Basic experience with Active Directory, including user accounts and group management.
• Working knowledge of Microsoft 365, OneDrive, and SharePoint troubleshooting.
• Strong Windows troubleshooting skills, including common workstation, application, and security issues.
• Basic understanding of networking and connectivity troubleshooting.
• Familiarity with ticketing systems and documenting support requests.
• Strong customer service and communication skills.
• Ability to provide hands-on onsite support and work directly with end users.
• Familiarity with Citrix, workstation deployment, or hardware/peripheral support is a plus.

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