Job Description

Role: UI/UX Designer


Location: 2 Broadway, New York, NY (Hybrid - 3 days Onsite / 2 Remote)


Duration: Long Term

Consultant will join a team of 20 engineers and product managers, focusing on improving the rider experience across buses and subways.

Responsibilities:


UX Strategy

• Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
• Partner with UXR to understand rider needs, behaviors, and pain points. Maintain a user feedback loop to continuously improve the user experience.

Collaboration & Communication:

• Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.
• Partner with Creative team (who own the MTA brand).
• Present design concepts and research findings to senior leadership and other stakeholders.

Process Development:

• Establish and document UX processes, and best practices.
• Implement user testing, and other quality control measures.

Qualifications:


Experience:

• 8+ years of experience in UX design, with a focus on mobile applications.
• Proven experience leading UX for complex digital products
• Experience working in agile development environments.
• Experience with design systems.

Skills:

• Strong leadership skills to champion user-centered design practices
• Proficiency in UX design tools, and excellent visual design skills
• Excellent communication and presentation skills
• Ability to work effectively with complexity, with close attention to detail

Preferred:

• Experience in the transportation industry or related fields.
• Experience with accessibility guidelines

Additional Skills:

• Advanced Communication Skills - 6+ years of experience
• Soft Skills / Strong Leadership Skills - 6+ years of experience
• Technical Skills / User Interface Design - 6+ years of experience

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